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LCall – Intelligent Call Center Solution

LCall is a total solution for enterprise call center system. Right now, there already are hundreds of industry leader customers in China mainland use LCall as their platform in their contact centers. LCall is already a known call center brand in China.

• Same LCall can be used as different services:
• Inbound services call center
• Outbound services call center
• Fax System
• Audio Conference system
• Predictive Dialer & auto dialing Solutions

Advanced LCall’s features：

High capacity & flexibility: support up to 200+ agents within one PC as the call center servers.

High Availability: never stop. designed for 7*24 hours .

Widely compatibility: analog phone line and digital line (ss1/ss7/isdn), VoIP supported.

Low Cost: No PBXs needed. Industrial PC+Windows+PCI voice boards are integrated as a complete server.

High integrated: BI & CRM techniques have been included in LCall software.

Manageability: Web-based user & administrator interface. Dual core designed.

Open: SOA architecture. Provide call center middleware and support various protocols like Http/WebServices/XML/DLL/ocx. Developer can use sdk to customize their call center software and integrate LCall into their CRM/ERP system.

Main modules include：

• Call recording
• IVR
• ACD
• Agents functions
• E-IVR
• TTS
• Analysis & reporting
• Fax
• Conference
• SDK
• CRM